Trustpilot

Excellent 4.9/5

Stabilize Your

Customer Support

Fast

Without Hiring

Email & chat support stabilisation for E-commerce brands.

 

Book a call
Get a Pilot Outline.
No long-term contract. Tight scope. Partner-friendly.

Customer Ops

Made

Stable & Scalable

Stop firefighting. We plug into your existing helpdesk and run a short stabilisation pilot—clear scope, daily QA, and clean escalations—so your team can focus on growth.

See How the Pilot Works.
Stabilise Support in 10–14 Days

A structured pilot for email/chat: we absorb Tier-1 tickets, align macros/SOPs, and stabilise response quality—without long onboarding.

Quality & Escalations, Under Control

Daily QA scorecard + coaching. Sensitive cases follow a strict escalation format (summary + recommendation + draft) so nothing risky slips through.

 

Works inside your existing tools

We operate in your helpdesk and follow your workflows—so onboarding is fast and execution stays consistent.

Protect the Customer Experience

Your customers feel the difference in days, not months.

Where Is Support Breaking?

Escalations
Response Time
Returns & Refunds

Turn support spikes into stable operations: backlog control, faster replies, QA consistency, and risk-safe escalations.

See How It Works
Backlog & Queue Control

Absorb Tier-1 volume and keep the inbox moving—without messy handoffs.

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E-Returns/Refunds (process) Operations

Automate inventory, orders, and product recommendations effortlessly.

Get Started
QA / Consistency

Daily QA scorecard + feedback so tone, accuracy, and tagging stay consistent.

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Escalations & Risk Control

Sensitive cases packaged for review (summary + recommendation + draft) so nothing slips.

Get Started
Trusted Proof that it works

Validated by trained specialists,
valued by customers

James Lee
Head of CX — Shopify brand
5.0/5
“UpCore took over our WISMO + returns queue inside Gorgias. Tagging and priority rules were clean from day one, and escalations came with a summary + draft—so approvals were quick.”
Sarah Johnson
Operations Manager — DTC eCommerce
4.9/5
“Our first-response times stabilized and the team stayed consistent even during spikes. The QA loop caught issues early, so tone and decisions didn’t drift."
Thomas Nguyen
Founder — eCommerce store
4.9/5
“They don’t ‘guess’ on sensitive cases. Refunds and lost parcels are escalated properly, with context and recommendations. That control is what made us comfortable scaling volume.”

Plans & Pricing

Start with a short pilot, then scale coverage as needed. Agent rates start at $11/hr.

 

Transparent pricing
Starting At
$11 /Hr

Per Agent

  • Dedicated agent (email + chat) Handles Tier-1 tickets with consistent tone and clear next steps (WISMO, returns, order changes, pre-purchase).
  • Work inside your helpdesk (Zendesk/Gorgias/Freshdesk) We plug into your existing helpdesk—no migration, no tool change, no disruption.
  • QA oversight (scorecard + reviews at an agreed ratio) Quality is audited on a fixed cadence using a scorecard, with feedback to keep consistency high.
  • Team lead / escalation path (structured approvals) Sensitive cases follow a strict escalation format (summary + recommendation + draft) so decisions stay controlled.
  • Weekly reporting (queue trends + quality) Short weekly updates on queue trends and quality signals—so you can see what’s improving and what needs attention.
Pilot (10–14 days)
Book a quick call to confirm scope and coverage.

Priced as a fixed pilot fee (quoted in 24h)

  • Best for ecom support spikes Built for brands dealing with backlog, slow replies, or inconsistent support during growth and campaigns.
  • Tight scope (Tier-1 email + chat) We start with a clear Tier-1 scope to stabilise fast without risk (shipping/WISMO, returns, order edits, pre-purchase).
  • Calibration block (fast onboarding) Quick onboarding + calibration so agents match your tone, policies, macros, and tagging from day one.
  • Daily QA + SOP alignment Daily QA checks + micro-updates to SOPs/macros so quality improves during the pilot—not after.
  • Clean escalations (risk control) Sensitive cases are packaged for approval (summary + recommendation + draft) to prevent costly mistakes.

Frequently

Asked Questions

Quick answers about our support stabilisation pilot, pricing, and how we deliver inside your helpdesk.

 

 

Book a Quick Call
1. What exactly do you deliver?
We stabilise email + chat support inside your existing helpdesk. That means Tier-1 coverage, daily QA checks, and a clean escalation path for sensitive cases—within a tight, controlled scope.
2. What’s included in the 10–14 day pilot?
A fast onboarding + calibration, Tier-1 execution (email/chat), daily QA scorecard reviews, SOP/macro alignment, and structured escalations (summary + recommendation + draft) so decisions stay safe.
3. Do you offer 24/7 coverage?
Yes, if needed. Coverage depends on your hours, time zones, and volume—so it’s quoted separately.
4. How does pricing work?
Ongoing agent coverage starts from $11/hour per agent (email + chat). Final pricing depends on coverage (hours/shifts), complexity, and the QA ratio you want. The pilot is priced as a fixed fee and quoted after a short call.
5. Can we start small and scale later?
Yes. Most teams start with a pilot or a part-time coverage block, then add agents or a QA/Team Lead once results are proven.
6. Are you a “general” BPO?
No. We focus on e-commerce support stabilisation: keeping the inbox moving, protecting customer experience, and enforcing consistent QA + escalation discipline.

More question ?

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