Customer Support Outsourcing
Customer Support Outsourcing.
Full-time, carefully selected teams, month-to-month contracts
Dedicated Teams
Starting at
per agent
$10/hr
- Back Office / Ops Support (optional)
- Senior, eCommerce-ready agents (fast ramp)
- Top-tier screening + live scenario testing
- WISMO, returns & exchanges handled daily
- Structured escalations (refunds, claims, fraud)
- Brand voice + macro templates included
- Dedicated pod (no shared agents)
- Team lead + QA reviews built-in
- Weekly reporting on trends + KPIs
- ... and a lot more!
No hidden fees, no surprises. Just transparent pricing designed to scale with your needs. Whether you’re just starting or expanding fast, there’s a plan for you.
Trusted
Proof that it works
Validated by trained specialists, valued by customers
James Lee
Head of CX — Shopify brand
5.0/5
“UpCore took over our WISMO + returns queue inside Gorgias. Tagging and priority rules were clean from day one, and escalations came with a summary + draft—so approvals were quick.”
Sarah Johnson
Operations Manager — DTC eCommerce
4.9/5
“Our first-response times stabilized and the team stayed consistent even during spikes. The QA loop caught issues early, so tone and decisions didn’t drift."
Thomas Nguyen
Founder — eCommerce store
4.9/5
“They don’t ‘guess’ on sensitive cases. Refunds and lost parcels are escalated properly, with context and recommendations. That control is what made us comfortable scaling volume.”
Questions
We've got answers
FAQs
How do you handle complex support workflows across channels?
We operate inside your existing helpdesk and follow your workflows for tagging, macros, escalations, and back-office handoffs. Multi-step cases (WISMO, returns, refund exceptions) are handled with clear rules and tight follow-through so nothing falls through the cracks.
Can you cover weekends or extended hours?
Coverage depends on your plan and volume. If you need nights/weekends, we can propose a schedule that stays realistic and sustainable.
Will you integrate with our current helpdesk and tools?
Yes. We work in your current stack—no migration required. We’ll confirm access and workflows during setup.
Do you replace our in-house team?
No. We can complement your team—coverage, backlog, overflow, or specific channels—without disrupting what already works.
How do you ensure quality?
We run regular QA reviews and feedback loops to keep tone, accuracy, and decisions consistent. When policies change, we update guidelines quickly.
Is there a long-term contract?
We keep it flexible. Start with an initial calibration period, then continue month-to-month if it’s a fit.
More question ?
Book a Quick Consultation
Answer a few questions and we’ll come back with a tailored recommendation and next steps.